All of us at Narynda take great care and pride at creating the best possible products for all our customers. If for any reason you are not entirely satisfied with your Narynda product, you may return the item for a full refund within 30 days of its delivery.
Details of the returns process can be found within the order packaging where a return note is included with the original invoice. Please ensure the original invoice is included in the return. Refunds will be paid to the original debit and credit card used. You will be notified by email when the refund has been processed. You will need to pay for the postage of items to us.
If the items on the invoice included in your delivery do not match the items contained in your delivery, please notify us as soon as possible using the contact form on the website.
Please ensure you obtain a proof of postage when your return goods to us in order to provide proof to us that you have returned the goods in the unlikely event that the returned parcel is not received by us.
If you require a refund, we will return the price paid by you for the goods within 30 days of receiving the returned goods. If you cancel your order and do not return any goods to us, provided we have dispatched them, we are entitled to collect such goods from you and charge you the direct costs associated with this collection. Until goods are returned to us, you are obliged to exercise all reasonable care to store the goods safely in the appropriate conditions.
If the Narynda products arrive damaged in anyway please contact us via our email link as soon as possible after receiving your order and we will either send a replacement product or offer a full refund.
If you would like an exchange, please indicate on the invoice whether you would like to exchange for the same product or a different product of equal value. Unfortunately we cannot make exchanges for products of different value. In this case you may request a refund and create a new order on our website.
We will email you when we send an exchange or process a refund.