1. Information we collect
a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website use and navigation).
b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including your name, address, telephone number). We do not collect or store your payment card details and this is handled securely by our payment provider Sage Pay.
c) information that you provide to us for the purpose of registering with us (including your name and email address);
d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including your name and email address) and
e) any other information that you choose to send to us.
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We will use the session cookies to: keep track of you whilst you navigate the website; and to enable the correct functioning of our website.
Our session cookie will expire two weeks after the last site activity.
Google Analytics cookies
Most browsers allow you to clear cookies when deleting browsing history
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of this website.
To learn more about cookies and how to manage them, visit www.AboutCookies.org
3. Use of your information
a) administer the website;
b) improve your browsing experience by personalising the website;
c) enable your use of the services available on the website;
d) send goods to you purchased via the website
e) send statements and invoices to you, and collect payments from you;
f) send you general (non-marketing) commercial communications;
g) send you email notifications
h) send you marketing communications relating to our business which we think may be of interest to you by email (you can inform us at any time if you no longer require marketing communications); and
j) deal with enquiries and complaints made by or about you relating to the website.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing. All our website financial transactions are handled through our payment services provider, Sage Pay. We will share information with Sage Pay only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.
4. Disclosures & Security of your information
a) to the extent that we are required to do so by law;
b) in connection with any legal proceedings or prospective legal proceedings;
c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
d) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure servers. Our Payment Service Provider, Sage Pay (formerly Protx) is the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay's utmost priority to ensure that transaction data is handled in a safe and secure way. In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
5. Policy admendments
6. Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.
7. Your consent
8. Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
a) the payment of a fee (currently fixed at £10.00); and
b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law. You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
9. Update Information
Please let us know if the personal information which we hold about you needs to be corrected or updated.